Privacy Policy

Information we collect

• Name and email: to identify your account, process orders, and respond to your requests.
• Phone number and shipping address: to process and deliver your orders and contact you about delivery.
• Shopping and order information: items in your saved wishlist or cart, purchased products, order totals, and order status associated with your account.

Information is provided when you create an account, place an order, save shopping items, or contact us. Guest shopping selections are kept only for the current session.

How we use information

We use information to manage your account, save your shopping selections, process and deliver orders, handle damaged or incorrect items, respond to customer support requests, and process account or data deletion requests.

Service providers and sharing

KEORA uses Lovable Cloud for account authentication and database hosting. These services process account and shopping information to operate the store. Delivery details are used for order fulfilment.

Current checkout uses cash on delivery and does not request card or bank details. If a third-party online payment gateway is introduced, its identity and relevant data practices will be disclosed before you use it, and this policy will be updated.

Data protection

Customer data is used for the purposes described above. Access to store-management functions is restricted to authorised administrators, and signed-in shopping records are associated with the relevant customer account. No internet service can guarantee absolute security. Contact us if you suspect misuse of your information.

Retention

Account-linked personal information is retained while your account exists. You can request deletion of your account and its associated personal data at any time by contacting KEORA.

Account and data deletion

Email KEORA with the subject “KEORA account and data deletion request” and identify the email address used for your account. You can make this request without reinstalling the app or signing in. Do not send your password.

We may ask you to verify ownership before deleting the account and associated personal information, including saved shopping lists and account-linked order data. Use the same support contact to request a correction or ask about information associated with your account.

Changes to this policy

Updates will be published on this page with a revised effective date. Contact KEORA if you have questions about an update.

Contact KEORA

For customer support, privacy questions, account deletion, or return requests, contact KEORA.

Kerala, India